Usability Testing—ISTQB Software Testing Certification Training

Course Description


Why choose ALPI for ISTQB Usability Testing certification training?
  • ALPI's training is accredited by ASTQB, the U.S. Board for ISTQB certification, so you can be certain you are getting excellent training quality.
  • We use certified live instructors in both our in-person and virtual classes so you can ask questions and get answers right away.
  • We focus on real-world examples.
  • We teach using interactive, hands-on exercises.
  • This ALPI course is eligible for a free refresher guarantee so you can re-take the course within 4 months at no additional charge. Plus, if you meet the criteria, you could also re-take your exam for free. Contact us for information about this unique benefit that gives you peace of mind.

This specialist course is designed to teach participants the essentials of usability and how to effectively evaluate usability, user experience and accessibility. You will learn how to plan and prepare for usability testing and select the most appropriate testing location and participants. After understanding the application of usability reviews, testing and surveys you will be able to propose the most effective usability testing approach.

This course is ideal for testers experienced with the development of web-based, PC, and client-server applications, entry-level testers with an interest in usability testing, and experienced developers with a lot to a little knowledge of testing who work in UI development. Testers, test analysts, test engineers, test consultants, test managers, user acceptance testers, and software developers working on usability issues will find this course useful, informative, and fun. We suggest that attendees hold the ISTQB Foundation Level certificate, especially if they intend to take the ISTQB Usability Tester exam, but non-certificate holders can benefit from the course.

By the end of this course, an attendee should be able to:

  • Understand the basic concepts of usability and usability testing.
  • Identify and classify the severity of usability risks and potential accessibility violations in a given product at any stage of a development cycle.
  • Cite relevant standards for usability, user experience, and accessibility and verify their implementation in a given product.
  • Set up procedures so that stated usability, user experience and accessibility goals may be verified in practice for a given product.
  • Design and monitor the implementation of a test plan for achieving stated usability, user experience and accessibility goals.
  • Explain the rationale, process and results of usability, user experience and accessibility evaluations to non-specialist stakeholders.
This ISTQB Specialist course prepares you for the ISTQB Usability Testing exam. You have the option to add the ISTQB exam for $199 when registering for class. Passing the exam will grant you an ISTQB CTFL-UT certification. Extended time requests should be made 2 weeks prior to class start for non-native English speakers.
  • For participants attending class remotely (Virtual Live), the exam can be scheduled online from home/office or by visiting a test center. Visit ISTQB Online Exam Information and Locate a Test Center for details.
  • For participants attending class in Chevy Chase, MD, the exam will be administered on last day of class, ending by 5pm, so please plan your travel accordingly.


2 day(s)


9 - 5 ET




Exercises reinforcing Learning Objectives help to understand and apply topics in the course.

Intended Audience

The target audience for this course includes:
  • Testers
  • Developers
  • Designers
  • Usability engineers


You must have obtained an ISTQB Foundation Level Certification (CTFL) to be eligible for the Usability Testing Certification.

Prior to attending class please download and review the following document: Usability Testing Syllabus


Basic Concepts

  • Fundamentals
    • Usability
    • User Experience Concepts
    • Accessibility
  • Evaluating Usability, User Experience and Accessibility
    • Usability Evaluation
    • User Experience Evaluation
    • Accessibility Evaluation
  • Usability Evaluation in Human-Centered Design
    • Usability Requirements
    • Agile Usability Evaluation

Risks in Usability, User Experience and Accessibility

  • Introduction
  • Typical Risks
    • Usability Risks
    • User Experience Risks
    • Accessibility Risks
    • Project Risks

Usability and Accessibility Standards

  • Usability Standards and Manufacturer Guidelines
    • ISO Usability Standards
    • Manufacturer Guidelines
  • Accessibility Standards
    • ISO Standards
    • The Web Content Accessibility Guidelines (WCAG)
    • Accessibility Legislation

Usability Reviews

  • Introduction and Approach
    • Step-By-Step Approach to Usability Reviews
    • Risks and Challenges
  • Types of Usability Review
    • Informal Usability Review
    • Expert Usability Review
    • Heuristic Evaluation

Usability Testing

  • Introduction
  • Step-By-Step Approach to Usability Testing
  • Prepare Usability Test
    • Usability Test Plan
    • Usability Test Script
    • Usability Test Tasks
    • Test Location
    • Usability Test Lab
    • Pilot Usability Test Session
  • Conduct Usability Test Sessions
  • Analysis of Findings
  • Communicate Results and Findings
    • Results
    • Usability Findings
    • Selling Findings to Stakeholders
    • Usability Test Report
    • Best Practices in Usability Test Reporting
  • Quality Control of a Usability Test
  • Challenges and Frequent Mistakes

User Surveys

  • Introduction
  • Step-By-Step Approach to User Surveys
  • Standardized Questionnaires

Selecting Appropriate Methods

  • Criteria for Selecting a Method
    • Selecting a Usability Evaluation Method
    • Selecting a User Experience Evaluation Method
    • Selecting an Accessibility Evaluation Method

Summary of Roles and Responsibilities

  • Usability Tester
  • Moderator and Note-Taker