Usability Testing—ISTQB Software Testing Certification Training

Course Description

Why choose ALPI for ISTQB Usability Testing certification training?

ALPI's training is accredited by ASTQB, the U.S. Board for ISTQB certification, so you can be certain you are getting excellent training quality.
We use certified live instructors in both our in-person and virtual classes so you can ask questions and get answers right away.
We focus on real-world examples.
We teach using interactive, hands-on exercises.
This ALPI course is eligible for a free refresher guarantee so you can re-take the course within 4 months at no additional charge. Plus, if you meet the criteria, you could also re-take your exam for free. Contact us for information about this unique benefit that gives you peace of mind.

This specialist course is designed to teach participants the essentials of usability and how to effectively evaluate usability, user experience and accessibility. You will learn how to plan and prepare for usability testing and select the most appropriate testing location and participants. After understanding the application of usability reviews, testing and surveys you will be able to propose the most effective usability testing approach.

This course is ideal for testers experienced with the development of web-based, PC, and client-server applications, entry-level testers with an interest in usability testing, and experienced developers with a lot to a little knowledge of testing who work in UI development. Testers, test analysts, test engineers, test consultants, test managers, user acceptance testers, and software developers working on usability issues will find this course useful, informative, and fun. We suggest that attendees hold the ISTQB Foundation Level certificate, especially if they intend to take the ISTQB Usability Tester exam, but non-certificate holders can benefit from the course.

By the end of this course, an attendee should be able to:

Understand the basic concepts of usability and usability testing.
Identify and classify the severity of usability risks and potential accessibility violations in a given product at any stage of a development cycle.
Cite relevant standards for usability, user experience, and accessibility and verify their implementation in a given product.
Set up procedures so that stated usability, user experience and accessibility goals may be verified in practice for a given product.
Design and monitor the implementation of a test plan for achieving stated usability, user experience and accessibility goals.
Explain the rationale, process and results of usability, user experience and accessibility evaluations to non-specialist stakeholders.

This ISTQB Specialist course prepares you for the ISTQB Usability Testing exam. You have the option to add the ISTQB exam for $199 when registering for class. Passing the exam will grant you an ISTQB CTFL-UT certification. Extended time requests should be made 2 weeks prior to class start for non-native English speakers.

For participants attending class remotely (Virtual Live), the exam can be scheduled online from home/office or by visiting a test center. Visit ISTQB Online Exam Information and Locate a Test Center for details.
For participants attending class in Chevy Chase, MD, the exam will be administered on last day of class, ending by 5pm, so please plan your travel accordingly.

Duration

2 day(s)

Time

9 - 5 ET

Price

$1,350

Labs

Exercises reinforcing Learning Objectives help to understand and apply topics in the course.

Intended Audience

The target audience for this course includes:

Testers
Developers
Designers
Usability engineers

Prerequisites

You must have obtained an ISTQB Foundation Level Certification (CTFL) to be eligible for the Usability Testing Certification.

Prior to attending class please download and review the following document: Usability Testing Syllabus

Outline

Basic Concepts

Fundamentals

Usability
User Experience Concepts
Accessibility

Evaluating Usability, User Experience and Accessibility

Usability Evaluation
User Experience Evaluation
Accessibility Evaluation

Usability Evaluation in Human-Centered Design

Usability Requirements
Agile Usability Evaluation

Risks in Usability, User Experience and Accessibility

Introduction
Typical Risks

Usability Risks
User Experience Risks
Accessibility Risks
Project Risks

Usability and Accessibility Standards

Usability Standards and Manufacturer Guidelines

ISO Usability Standards
Manufacturer Guidelines

Accessibility Standards

ISO Standards
The Web Content Accessibility Guidelines (WCAG)
Accessibility Legislation

Usability Reviews

Introduction and Approach

Step-By-Step Approach to Usability Reviews
Risks and Challenges

Types of Usability Review

Informal Usability Review
Expert Usability Review
Heuristic Evaluation

Usability Testing

Introduction
Step-By-Step Approach to Usability Testing
Prepare Usability Test

Usability Test Plan
Usability Test Script
Usability Test Tasks
Test Location
Usability Test Lab
Pilot Usability Test Session

Conduct Usability Test Sessions
Analysis of Findings
Communicate Results and Findings

Results
Usability Findings
Selling Findings to Stakeholders
Usability Test Report
Best Practices in Usability Test Reporting

Quality Control of a Usability Test
Challenges and Frequent Mistakes

User Surveys

Introduction
Step-By-Step Approach to User Surveys
Standardized Questionnaires

Selecting Appropriate Methods

Criteria for Selecting a Method

Selecting a Usability Evaluation Method
Selecting a User Experience Evaluation Method
Selecting an Accessibility Evaluation Method

Summary of Roles and Responsibilities

Usability Tester
Moderator and Note-Taker